A cancellation policy outlines the terms and conditions under which a customer can cancel a service or reservation. It typically includes details like:

1. Notice Period: How much advance notice is required to cancel without penalty 24 hours, 48 hours.

2. Cancellation Fees: If there’s a fee for canceling, or if a refund is provided, and how much. Sometimes, there might be a full or partial refund depending on how far in advance you cancel.

3. Refund Policy: Whether customers are entitled to a refund and under what circumstances, or if the payment is non-refundable.

4. How to Cancel: The procedure for canceling via phone and email